Return Policy

Layer Works

Return Policy

We want you to be satisfied with your purchase. If your item arrives damaged or defective, we're here to help. Please review our return guidelines below.

Our Return Policy

We accept returns only for items that are damaged or defective upon arrival. You must contact us within 7 days of receiving your order. We do not accept returns for change of mind, incorrect size, or any other reason.

We also do not offer exchanges. If you need a different product, please return the damaged item and place a new order.

Return Conditions

Eligible Returns

  • Item arrived damaged or broken
  • Item is defective or not working
  • Wrong item received (only if we made the error)
  • Return requested within 7 days of delivery
  • Item must be in original packaging (if possible)

Non‑Eligible Returns

  • Change of mind or personal preference
  • Incorrect size or colour choice
  • Damage caused after delivery
  • Items not in original condition
  • Requests made after 7 days

How to Return an Item

01

Contact Us

Email us at zubairgul015@gmail.com within 7 days of delivery. Include your order number, description of the issue, and clear photos of the damage.

02

Return Authorisation

Our team will review your request and, if approved, provide you with return instructions. We will cover the return postage for faulty items.

03

Refund Process

Once we receive and inspect the returned item, we will issue a refund to your original credit card. Processing time is typically 3‑5 working days.

Refund Information

Refund method: Refunds are issued to the same credit card used for the original purchase.

Shipping costs: Original delivery charges are not refundable. However, we will cover the cost of returning a faulty item.

Processing time: After we receive the returned item, please allow 3‑5 working days for the refund to appear on your statement.

Returns FAQs

You must contact us within 7 days of receiving your order. Returns requested after that period will not be accepted.
No, we do not offer exchanges. If you need a different product, please return the damaged item and place a new order.
Please contact us immediately with your order number and clear photos of the damage. We will arrange a return and full refund.
If the item is faulty or damaged, we will cover the return postage. For all other returns (which we don't accept), you would be responsible for shipping costs.
Refunds are issued to the credit card you used for the purchase. We do not offer refunds via cash, bank transfer, or other methods.
No, we do not accept returns for change of mind. Returns are only accepted for damaged or defective items.

Still Have Questions?

Our team is ready to assist with any return or refund queries. Reach out and we’ll get back to you promptly.

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